Shipping policy

QB Pocket Passer – Shipping Policy

At QB Pocket Passer, we are committed to ensuring your order is processed, packaged, and delivered in a timely and professional manner. Our shipping policy outlines key information regarding shipping timelines, responsibilities, and procedures to both protect our business and keep our valued customers informed.

 

 

Order Processing

  • Processing Time: Most orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
  • Order Confirmation: Customers will receive an order confirmation via email upon successful checkout. A separate notification with tracking details will be provided once the item has shipped.

 

 

Shipping Methods & Delivery Estimates

  • Shipping Carriers: We ship via trusted carriers such as UPS, FedEx, or USPS depending on the product size, destination, and shipping method selected.
  • Estimated Delivery Times: Delivery times vary based on location and selected shipping method. Estimated transit times are provided at checkout but are not guaranteed.
  • Delays: QB Pocket Passer is not responsible for delays caused by the carrier, weather, natural disasters, or other circumstances beyond our control.

 

 

Shipping Rates

  • Shipping charges are calculated and displayed at checkout. In certain cases (e.g., bulk orders or remote delivery areas), additional shipping fees may apply and will be communicated before final processing.

 

 

Address Accuracy & Delivery Issues

  • Customer Responsibility: It is the customer’s responsibility to ensure all shipping details are accurate and complete at the time of purchase. QB Pocket Passer is not liable for packages delayed, lost, or returned due to incorrect or incomplete address information.
  • Refused or Undeliverable Packages: Packages that are refused or returned due to non-delivery may incur return shipping and restocking fees, which will be deducted from the final refund.

 

 

Lost, Damaged, or Missing Shipments

  • Damaged Shipments: If your package arrives visibly damaged, please photograph the package before opening and report the issue to our Customer Service team within 48 hours of delivery.
  • Lost or Stolen Packages: Once a package has been marked "delivered" by the carrier, QB Pocket Passer is not responsible for lost or stolen items. Customers should contact the carrier directly to initiate a claim.

 

 

International Shipping (if applicable)

  • Customs & Duties: International shipments may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and vary by destination country.
  • Delays Due to Customs: QB Pocket Passer is not responsible for delivery delays caused by customs clearance processes.

 

 

Contact Us

For any questions regarding your shipment, please contact us at:

Email: info@qbpocketpasser.com
Website: www.qbpocketpasser.com

 

 

Disclaimer: By placing an order with QB Pocket Passer, you agree to the terms outlined in this Shipping Policy. We reserve the right to modify or update this policy at any time without prior notice.